Shipping & Returns

All order over $100 (Tax and shipping and handling excluded) shipping to the contiguous U.S are qualified for free standard ground shipping via UPS of USPS.

Excluded states and territories (HI, AK, APRO, PR, VI & Guam etc.)

Flat Rate Shipping

We are proud to offer flat rate shipping to all Domestic locations.

Domestic Shipping

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USPS Priority Mail| 3-5 business days| (Free Shipping over $100, Add $2 for item and each additional item) )

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USPS Express| 1-2 business day | Please contact us for details about Express Mail

Note:

All order over $100 (Tax and shipping and handling excluded) shipping to the contiguous U.S are qualified for free standard ground shipping USPS Priority Mail.

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Excluded states and territories (HI, AK, APRO, PR, VI & Guam etc.)

International Shipping:

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Please contact us for details about international shipping.

** We are not responsible for any duties, taxes or additional charges that may be imposed by Customs.

Order Processing

Orders are processed within 12 hours of order placement.
Contingent upon stock availability, orders are shipped within 24 hours of processing.
After shipping, Order arrives within the time frame selected on the order forms. For expedited shipping ( UPS Next day, 2day and 3 day select), the select orders must be submitted by 11:00 AM( Central Standard Time). Otherwise it will be processed next business day.

Shipping Delays

We are not responsible for late delivery due to holidays, natural disasters, or Carrier delays. Please keep in mind that holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email Jean@wigiwant.com

Cancellation Fees

For any shipments returned to us due to an incorrect address, refusal upon delivery, or cancellation after 24 hours of placing on order, there will be a 20% cancellation fee assessment. Shipping and handling charges are non refundable.

Back Orders

If the order item is not available, you will be placed on a priority waiting list. We will promptly ship item(s) upon arrival. In addition we will inform and update by Email with estimated arrival date. If back ordered item(s) are not received in a reasonable length of time, Please contact us 214-629-0013 or email at Jean@wigiwant.com

We are very much committed to deliver quality products; however, if the products are defective are wrong items, please E-mail us at Jean@wigiwant.com or call to 214-629-0013

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Customer must notify us of the problem and desire to do an exchange or return. Request for exchange or return must be made within 3 business days of receipt of item(s).

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Exchanges or returns must be pre authorized by “wigiwant.com” with RMA # (Returned Merchandize Authorization Number). Without RMA #, the item(s) will incur a 50% unauthorized return product fee.

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Items must be sent back within 10 business days of receipt in new condition. Your eligibility of returns is denied if the Items were worn or tried on, must be in the original packaging with all tags attached and also be odor-free.
Costume wigs and clearance sale items are FINAL SALES.

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There is 20% restocking fee on for all refunds. However, there are no restocking fees for exchanges. Refunds are issued back to the original method of payment. Shipping and handling fees are non-refundable.

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Return shipping are to be paid by the customers and the damaged or lost packages are not responsible by us.

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Exchange must be of equal greater value.

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Coupon codes, promotional or gift certificates received are non-transferable to the new exchange order

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Refunds may take up to 14 days to process

1. If returned items(s) damaged or not in new condition, we will either refuse the item(s) or charge shipping and handling on your credit card and send item(s) back to you.

2. All sale and promotional items are eligible for exchange only.

3. All Clearance items are non refundable. All sales of clearance, price reduction and special deal items are final.